Return & Refund Policy

Returns & Refunds Policy

Last updated: October 2026

Order Cancellation

We accept order cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.

To request a cancellation, please contact our Customer Support team as soon as possible and before the cancellation deadline.

Orders successfully cancelled within this period will receive a full refund.

Once the cancellation deadline has passed, or the order has entered processing or been shipped, the order can no longer be cancelled.

Returns

We accept returns within 14 days of the date you receive your order.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in the original packaging.
  • Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging.

We will review the issue and work to resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. In these cases, we will cover the return shipping costs.

No restocking fees will be charged for any approved return.

Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

Once your request has been approved, we will provide:

  • The appropriate return shipping address.
  • Detailed instructions for sending your return.

Returns sent without prior authorization may not be accepted.

Customer Support Email

service@cozunivo.com

Customer service contact information is also included in your Order Confirmation Email for convenient reference.

Return Address

Room 703, No. 5, Haibian Xincun 2nd Alley, Gushu Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China

Please contact us before sending your return.

The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.

Before sending any item back, please contact our Customer Support team and wait for your return request to be reviewed and approved. We will confirm the appropriate return address and provide return instructions for your specific request.

Refunds

We will notify you by email when your returned item has been received. After the inspection is completed, we will confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days.

The exact processing time may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at:

Customer Support Email

service@cozunivo.com