Shipping Policy

01Order Processing & Delivery

• Order processing: Orders are typically processed and shipped within 5 business days after an order is placed.
• Estimated delivery: Once your order has shipped, delivery typically takes 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.

Orders are processed and shipped on business days, Monday through Friday, excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

Delivery times are estimates only and may be affected by factors beyond our control, including customs inspections, severe weather, public holidays, or carrier-related delays.

02Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment using your tracking number at www.17track.net.

03Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.

04Shipping Destinations

We currently ship to customers worldwide.

If we are unable to ship to your location due to carrier or logistics restrictions, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact our Customer Support team.

You may also use the customer service contact details provided in your Order Confirmation Email.

05Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Shipping address changes are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.

Once the deadline has passed, or the order has entered processing or been shipped, we are unable to modify the shipping address.

06Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address.

Please ensure that all shipping information is accurate before completing your purchase.

07Shipping Methods

Depending on inventory availability, some products may be shipped directly from our domestic warehouses, while others may be manufactured and shipped from our facilities located in the United States, Canada, and Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to provide worldwide delivery.

08Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible. While we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.

09Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact our Customer Support team immediately. We will do our best to update your order before it is processed or shipped, subject to the address-change deadline stated above.